Privacy & Cookies

This privacy policy is for the website www.duchybrass.co.uk, on behalf of Duchy Brass.

Communication

Users contacting this website and/or it’s owners do so at their own discretion and if personal details are provided, they do so at their own risk. Personal information will be kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998.

This website and it’s owners will use any information submitted to provide you with further information about the services they offer or to assist you in answering any questions or queries you may have submitted. Your details will not passed on to any third parties.

Social Media

Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website uses social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Get in touch!

Telephone: +44 (0) 1209 484469
Mobile: +44 (0) 7702 103174
Email: info@duchybrass.co.uk
Or leave us a message using the form below…






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    What my customers say...

    Thanks again for the fabulous service and I'm very pleased with my instrument and the extras you provided, it's really...
    Duchy Brass
    2016-02-23T13:23:58+00:00

    Zoe

    Thanks again for the fabulous service and I'm very pleased with my instrument and the extras you provided, it's really got me off to a good start! As an added bonus I'm sure you'll appreciate is that our Greyhound thinks it's some kind of sorcery and goes into full play mode every time I play or even buzz so he's having a great time as well!  I look forward to doing business with you again in the future.
    Received the trombone!  Chuffed to bits! Exactly as described!  Thanks a lot!
    Duchy Brass
    2016-02-23T12:58:13+00:00

    Matt

    Received the trombone!  Chuffed to bits! Exactly as described!  Thanks a lot!
    The Euph arrived safe and sound thanks, isnt it a beaut ! Haven't managed a blow yet as was midnight...
    Duchy Brass
    2016-02-23T13:24:57+00:00

    Kieran

    The Euph arrived safe and sound thanks, isnt it a beaut ! Haven't managed a blow yet as was midnight before I got home. Can't wait.  Appreciate all your patience with my deliberations.
    Having not played for nearly 30 years I had the desire to play the cornet again. I am based in...
    Duchy Brass
    2016-02-23T13:23:14+00:00

    Francis Thomas

    Having not played for nearly 30 years I had the desire to play the cornet again. I am based in Qatar where there are very limited options to purchase any quality instruments. I wanted a Besson Sovereign and Duchy Brass had an ex demo available at a very reasonable price, offering a good saving on a brand new one. I did some reviews and Duchy Brass’s proven track record was reassuring, having supplied instruments to customers previously in  the USA and the Far East. Jenny’s assistance and service was excellent, with the parcel being delivered to me in Qatar in 4 days. Arrived all packaged securely and marked as fragile, thus ensuring the safe delivery. Got it straight out the case and played like I had hoped. Looks and feels like brand new. One very happy customer. Jenny’s willingness to discuss with me out of her normal business hours made the whole thing go smoothly. I would recommend Duchy Brass to anyone and in particular any overseas customers. Thank you Duchy Brass
    Many thanks for the efficient and speedy sale of my tenor horn. Everything was smoothly sorted in a week and...
    Duchy Brass
    2016-02-23T12:59:06+00:00

    Karen

    Many thanks for the efficient and speedy sale of my tenor horn. Everything was smoothly sorted in a week and I will heartily recommend anyone to buy or sell an instrument with Duchy Brass in the future. Again many thanks to you.
    Took delivery of the Yamaha trombone today, if it plays as good as it looks I will be very happy....
    Duchy Brass
    2016-02-23T12:57:19+00:00

    Ian

    Took delivery of the Yamaha trombone today, if it plays as good as it looks I will be very happy. Thanks for all your help it's been a real easy hassle free trip and I will certainly recommend you to others.
    Happy New Year and I hope you had some nice time off. I just wanted to say how happy I...
    Duchy Brass
    2016-02-23T13:20:50+00:00

    Ray

    Happy New Year and I hope you had some nice time off. I just wanted to say how happy I am with the 967 Euphonium. I have much catch-up practising to do in order to do the quality of the euphonium justice, but having this fine quality instrument makes the task so much more pleasurable.  Thank you for your excellent service and this top quality instrument.
    Just to let you know that Tenor Horn (Boosey & Hawkes Sovereign) arrived safely when you said it would. I...
    Duchy Brass
    2016-01-25T18:05:44+00:00

    Kathleen Butterworth

    Just to let you know that Tenor Horn (Boosey & Hawkes Sovereign) arrived safely when you said it would. I am really satisfied with it, and I know I shall have a lot of pleasure playing it. It was just as I expected from your description. Thank you very much for your efficient way of doing business. I would have no hesitation in recommending you.
    Great practice last night with the cornet, it’s got great character I'm very happy with it. Enjoying playing it is...
    Duchy Brass
    2016-02-23T13:22:02+00:00

    Steve

    Great practice last night with the cornet, it’s got great character I'm very happy with it. Enjoying playing it is really going to help in the next 9 weeks until the Area contest.  Thank you again for everything I really due appreciate how straight forward you've made this and if I ever hear someone wanting to purchase an instrument I'll definitely be sending them your way.
    Just wanted to drop you a note thanking you for the Geneva cornet – it is fabulous and my son...
    Duchy Brass
    2016-02-23T12:56:14+00:00

    Matthew

    Just wanted to drop you a note thanking you for the Geneva cornet – it is fabulous and my son is delighted.  He played it today for the first time in his school lesson and everyone wanted to have a go.  Thanks for your help getting this to me in time.
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